T's and C's
Terms & Conditions
The following terms and conditions represent the basis upon which training is offered by Iwan Williams Driving School. The provision of training is subject to the acceptance of these terms and conditions.
1. Driving licenses and fitness to drive:
You must hold a current, valid driving license, provisional, full or international, and produce it on (or in advance of) your first training session, and bring it with you on every session. You must be fit to drive with regard to legal and medical requirements.
2. Payments and Cancellation:
Tuition fees must be paid at the beginning of each lesson. Payment can be made by cash, cheque or card. Any cheques offered for payment that are subsequently refused by the bank will be subject to an administration charge of £15.00.
Block bookings must be paid for in full on the first lesson of that block. Refunds will only be made in exceptional circumstances. All blocks have an expiry period of 6months, when hours owed will be forfeited. In the rare event of a refund being requested, lessons taken will be charged at the standard hourly rate. Refunds will be made by the Driving Instructor and the Driving School bears no responsibility for cash/cheque refunds if payment was made direct to the Instructor by the pupil.
If you need to cancel or re-arrange a lesson at least 48 hours notice will be required for single lessons of up to two hours duration. Longer lessons need a minimum of four days notice. Failure to give notice may result in a cancellation fee.
Your instructor will do everything possible to ensure that your lessons start and finish on time, but reserves the right to cancel, postpone or change lesson lengths and start/finish times under certain circumstances (e.g., dangerous weather conditions). In the event of postponement fees paid in advance will be carried forward.
The instructor reserves the right to cancel a lesson at short notice if it is suspected that the pupil may be unfit due to the effects of alcohol, drugs (prescribed or otherwise) or any other condition that would cause his/her driving to be dangerous or illegal. In such circumstances the lesson fee will be payable. Pupils must also be presentable for lessons i.e not in dirty work clothes. Please ensure that you present yourself in suitable clothing, particularly practical footwear.
3. Bookings and Lesson duration
Your driving lesson will be on a one to one basis.The instructor will endeavour to maintain regular lesson slots at the same time each week to ensure continuity of learning, however, this cannot be guaranteed.
The minimum lesson period is one hour. If, for any reason, the instructor is late for the lesson he/she will make a concerted effort to inform the pupil of the estimated time of arrival. If the delay is greater than 10 minutes this time will be credited to the pupil and when possible the lesson will be extended by the time due – if this is not possible the extra time will be carried forward to the next suitable lesson. To ensure that communication channels are in place, please ensure that I am aware of your current mobile and landline numbers.
4. Training Location:
All sessions will start and finish at the same location unless alternative arrangements are made in advance. The instructor will determine a location for practical lessons which ensures both the pupil’s and public safety – this means that the instructor may need to drive the pupil to and from the lesson location; this journey time forms part of the lesson as paid for.
5. Training vehicles:
Training vehicles provided by the school are taxed, insured for the purposes of driving tuition, fully roadworthy and fitted with dual controls.
Pupils who require tuition in their own vehicle must supply evidence from their motor insurer that the car is covered for lessons when being supervised by a professional instructor in return for payment; the car must also be taxed and hold a current MOT certificate where appropriate.
6. Driving tests and bookings
Your instructor reserves the right to refuse use of a driving school vehicle for test if he/she considers that provision of a vehicle could cause a risk to public safety.
Where a school car is used for test, the booking period will be based upon the instructor’s normal diary schedule. Depending on the time of the test this will require a minimum two hour booking and possibly longer.
While your instructor will make every effort to ensure that the vehicle supplied for test will be fully road worthy and comply with all legal requirements at the start of the test, he/she cannot be held responsible for vehicle failure that occurs during the test and is not liable for consequential loss.
Your instructor cannot be held responsible for test appointments cancelled by the DSA due to bad weather, sickness, staff shortages or other reasons. Such cancellations are beyond the control of your instructor and therefore the lesson fee and ‘use of car’ fee for the booked period will be charged. Your instructor will advise about claiming compensation from the DSA .
7. Code of conduct
Your instructor agrees to abide by the conditions of the National Standards for Driver Training (a copy of which will be provided on request). In the unlikely event of complaint or dispute the guidelines will be adhered to.
8. Your rights:
These conditions do not affect any protection a student has under consumer legislation.
We reserve the right to change or alter any of the terms and conditions without notice, but will endeavour to inform pupils of any changes as soon as possible.